Home Wireless FAQ
What is Home Wireless?
Home Wireless Advance offers you unlimited internet at your home with our optional 5G Plug-n-Play router at no extra charge.
Home Wireless Premium offers you premium TV content on STARZPLAY, GoChat with unlimited internet including 5G Plug-n-Play router.
What is the STARZPLAY benefit that I will get?
With STARZPLAY, you can watch the best TV content in the region on the STARZPLAY app without any additional cost for 24 months, it is included in Home Wireless Premium only.
How can I receive the STARZPLAY Voucher?
Once you subscribe to Home Wireless, you will receive an email with the STARZPLAY voucher, which you can redeem on the STARZPLAY app. It will be valid for 24 months for Home Wireless Premium starting from the date you redeem the voucher. Select “voucher option” in the payment settings on STARZPLAY website “ONLY” “www.starzplay.com” and not the App. For any issues related to STARZPLAY can drop an email to support@starzplay.com
What should I do if I want to change my location?
If you decide to change your home location, you can call 101 or 800101 to unlock it so that we can update your new home location.
Will I get the same consistent speed at all times?
You will enjoy the best available speed at your home. In case of bad connectivity, place the router near a window to get the strongest signal. Don’t place router near any electric equipment. For Home Wireless 5G, in case you are not connected to the 5G service, you will be automatically connected to the 4G service with the same benefits.
Is there a cancellation fee for my Home Wireless connection?
In case you decide to terminate your contract before the end of your contract duration, you’ll be charged as follows: One standard monthly charge (AED 199 for Home Wireless Advance or AED 299 for Home Wireless Premium) and router instalments (if applicable) for the remaining months as per the contract period. For more details, please refer to T&C
How can I apply for an Etisalat home internet connection?
Etisalat offers Home eLife packages with speeds ranging from 100 Mbps to 1 Gbps, depending on your area and budget. To apply New Home Internet Connection, contact us:
+971501684314
or click here to submit form for a call back.
Is Etisalat fiber internet available in my area?
To check fiber availability,
contact us:
Send your location on this whatsapp +971501684314
or click here to submit form for a call back. Etisalat continues to expand its fiber internet coverage in Dubai, Abu Dhabi, Sharjah, and other Emirates.
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